Refund policy
Product return or exchange.
Every Buyer has the right, within 14 (fourteen) days from the moment of order delivery, and after agreeing with the Seller’s representative, to exchange the goods for other goods if such items are available in the online store and if:
- the product has not been used, the product packaging is preserved and not damaged;
- the buyer has the accompanying product documents and the product is in full set.
1. Warranty
1.2. The warranty is valid only if the Buyer presents the original proof of purchase (receipt or invoice), and if the Buyer has followed the product usage instructions and these Warranty terms.
2. Warranty period
2.1. If the product is purchased by a Consumer, then the Warranty is valid for 24 months from the date of purchase. The Seller or manufacturer may specify a longer period in the proof of purchase, user manual, or on the manufacturer’s website. Consumer rights are defined in the Consumer Rights Protection Law, and the Warranty does not affect rights provided by law.
2.2. If the product is purchased by a legal entity (a person buying the product for purposes related to economic or professional activity), or a private person performing economic activity and purchasing the product to use in such activity, and if the product is not prohibited for economic or professional use, then the Seller sets a twelve-month Warranty period from the date of delivery. This condition does not reduce the manufacturer's specified warranty period for legal entities, which after six months is provided by the manufacturer’s or distributor’s authorized service center.
3. Warranty application place and procedure
3.1. The Consumer may submit a claim for a product that does not comply with the contract by submitting a claim to the Seller within two months from the day the noncompliance was discovered.
3.2. A legal entity or a private individual performing economic activity may submit a warranty claim within four weeks from the day the defect or damage is discovered.
3.3. The Buyer has the right to submit a claim for noncompliance at the Seller’s or manufacturer’s designated service center.
3.4. If the Buyer wishes to submit a claim during an extended warranty period set by the manufacturer, the Buyer is invited to submit it directly to the manufacturer’s indicated service center.
3.5. When submitting the product for warranty repair at the Seller’s client center, the Consumer submits a claim describing the defect and presents the original proof of purchase (receipt or invoice).
3.6. If the Seller’s or manufacturer’s service detects manufacturing defects, they will be repaired free of charge.
3.7. If the product cannot be repaired or repair is not reasonable, the Consumer has the right to request an exchange for the same product or a different product from the Seller’s online assortment, paying the price difference if the replacement product is more expensive.
3.8. If the defect cannot be eliminated and the Consumer refuses replacement, the Consumer may request a refund of the paid amount. In this case, the Seller or manufacturer may consider product wear or benefit received from product use when calculating the refundable amount, according to Article 28(5) of the Consumer Rights Protection Law.
4. Warranty exclusions
4.3. Warranty does not apply if the Product:
4.3.1. Has passed its expiration date indicated on packaging or labeling;
4.3.2. Has natural wear and tear;
4.3.4. Is defective due to incorrect preparation or misuse contrary to manufacturer instructions;
4.3.5. Has undergone unauthorized repair (opened casing, disassembly, etc.) performed by someone other than the Seller or manufacturer representative;
4.3.6. Requires replacement of mechanically damaged parts, cleaning, lubrication, or routine maintenance;
4.3.7. Was exposed to conditions not intended in the manual – improper temperature, humidity, natural disasters (lightning, fire, flood, etc.), or foreign objects, liquids, insects entering the device;
4.3.8. Was used for economic/professional activity if the manufacturer did not allow such use;
4.3.9. Is a consumable item (BBs, gas, etc.), where warranty is void upon use
5. Submitting the product for warranty repair
5.1. When submitting a Product for warranty repair:
5.1.1. The product must be clean and complete;
5.1.2. A dirty or incomplete product may be refused for acceptance.
5.2. If the product cannot be transported to the service point for objective reasons (installed, built-in, etc.), the parties agree on diagnostic procedures. In such cases, the Seller’s representative may arrive on-site.
5.3. If the product was dismantled before diagnostics without Seller’s approval and the defect cause cannot be verified, the Seller assumes the defect resulted from improper installation or use.
5.4. If diagnostics confirm that the defect is not covered by warranty, the Buyer must pay diagnostic costs according to the Seller’s price list.
6. Useful information for Buyers
6.1. If the product has a manufacturer manual, please read it before use. If it has not been received physically or by email, contact the Seller immediately.
6.2. The purchased product must be used according to its intended purpose and maintenance rules. Excessive or intensive use may increase wear.
6.3. To maintain product quality:
6.3.1. Use the product carefully as intended by the manufacturer;
6.3.2. Ensure proper cleaning and maintenance;
6.3.3. Replace worn parts or accessories when required by the manufacturer instructions;
6.3.4. If self-assembly is required, only use manufacturer-provided parts and tools.
6.4. Upon receiving the product, check packaging for damage. If visible damage exists, you have the right to open and inspect immediately.
6.5. If damage is found during inspection, you may refuse the product and return it to the Seller. Contact the Seller about the situation.
6.6. Invoice and service list will be sent by email if provided. Otherwise — available on request.
6.7. For questions, contact customer support at (+371) 29 547 564 or info@actiongames.lv .
6.8. Proper packaging is required when sending back the product. If the product is damaged during shipping, warranty service cannot be provided.
7. Right of withdrawal
7.1. The Consumer has the right to withdraw from the contract within 14 (fourteen) da ys from the delivery date, except for cases defined by Cabinet Regulations, without providing a reason. Warranty does not affect legal withdrawal rights in distance contracts.
7.2. The Consumer must notify the Seller and submit a withdrawal request. The form may be submitted freely in written form.
7.3. The Consumer must return the product to the Seller within 14 days from submitting the withdrawal request. The deadline is met if the product is shipped before the period expires.
7.4. The Consumer covers the direct cost of returning the product according to Cabinet Regulation Nr. 255 paragraph 19.